Frequently asked Questions
Everything you need to know.
How do I place an order?
Customers can browse our products and services, confirm availability, and contact us via WhatsApp, phone, or our website to place an order. Once the order details are confirmed, payment is required to begin processing.
Do you offer custom designs?
Yes. We offer professional graphic design and customization services for businesses, events, personal projects, promotional materials, and more.
Can I provide my own design?
Yes. Customers can provide print-ready artwork. We recommend high-resolution files such as PDF, AI, EPS, SVG, or high-resolution PNG where applicable.
What if I don’t have a design?
No problem. Our design team can create artwork based on your requirements. Design fees may apply depending on the complexity of the project.
Do you offer design revisions??
Yes. We provide opportunities for customers to review their design before production. Once a design has been approved for processing, additional changes may attract an additional fee.
Is there a minimum order quantity?
Minimum quantities vary depending on the product or service. Contact us with your requirements and we’ll advise you accordingly.
How long does an order take?
Our typical turnaround time is 2–5 business days, depending on the type, quantity, and complexity of the order. Larger or specialized projects may require additional time.
Can I get my order urgently?
Rush orders may be available depending on our current production schedule. Additional rush fees may apply. Please contact us before placing your order to confirm availability.
Do you offer delivery?
Yes. Delivery is available. Delivery fees vary depending on the location, size, and nature of the order.
Where are you located?
We are based in Kingston, Jamaica, and serve customers locally with pickup and delivery options available.
Do I have to pay before production starts?
Yes. Payment confirms your order and allows production to begin. We do not offer cash on delivery.
Where are you located?
We accept online banking transfers, cash, and card payments in-store.
Do I have to pay before production starts?
Yes. Payment confirms your order and allows production to begin. We do not offer cash on delivery.
Can I cancel or change my order after payment?
Orders that have already entered production may not be eligible for cancellation or changes. Please ensure all order details and artwork are correct before approving your order.
How do I know my design is ready for production?
We will provide a design preview where applicable. Production begins once the customer has reviewed and approved the artwork.
Do you print for businesses?
Absolutely. We specialize in helping businesses build a consistent and professional brand presence through signage, promotional materials, branded merchandise, labels, large-format printing, business stationery, and more.
Do you handle large corporate or bulk orders?
Yes. We accommodate both individual and bulk orders. For larger projects, we recommend contacting us in advance so we can discuss quantities, timelines, and production requirements.
Can I get a quote before ordering?
Yes. Quotes can be provided based on the product, quantity, specifications, artwork requirements, and finishing options.
How do I get a price for a custom project?
Send us the details of what you need, including product type, quantity, size, design/artwork, and required deadline, and we’ll provide a quotation.